Cannot get 2 out of 4 cameras to get back online or sync again - pls help

[Leopards]

Model # VMS3430 - bought less than a wk ago & have been pretty satisfied but I'll need to replace if I can't depend on it. I've restarted base station, opened & shut battery door, removed devices and tried to re-sync, etc. what I am missing? I do get a blue light when I shut the battery door but not when I try to sync. Wi-fi connection is fine - other camera is alive & well. No notification batteries are lame (have replaced one set) - please help! Thanks so much.

[TomMac]

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Leopards wrote:
Model # VMS3430 - bought less than a wk ago & have been pretty satisfied but I'll need to replace if I can't depend on it. I've restarted base station, opened & shut battery door, removed devices and tried to re-sync, etc. what I am missing? I do get a blue light when I shut the battery door but not when I try to sync. Wi-fi connection is fine - other camera is alive & well. No notification batteries are lame (have replaced one set) - please help! Thanks so much.

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answer moved to Arlo Wire-free troubleshooting

Plse post in proper section for the best answers

[TomMac]

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Leopards wrote:
Model # VMS3430 - bought less than a wk ago & have been pretty satisfied but I'll need to replace if I can't depend on it. I've restarted base station, opened & shut battery door, removed devices and tried to re-sync, etc. what I am missing? I do get a blue light when I shut the battery door but not when I try to sync. Wi-fi connection is fine - other camera is alive & well. No notification batteries are lame (have replaced one set) - please help! Thanks so much.

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First try a power reboot of the base...  via the power button

Then ( most common problem is the sync button held to long ) a QUICK push of the base sync button and then the camera sync button.

Blue slow flash then quick blue flash on camera for a couple secs means it worked

If the above fails, then try a full reboot of the base....

Push in the reset button on back with paperclip for about ten seconds till the front LEDs flash amber... then add cameras back as new