Cancelling my LIFETIME plan

[ARLOFRAUD]

I'm an early adopter.   When I purchased years ago, it came with LIFETIME cloud video retrieval.    They have recently locked me out of the video retrieval I have been using for years.   This is Fraud.

Further, they refuse to chat with or provide me with a phone number to speak with an actual person.   The virtual systems are designed to keep you from actually getting any assistance.

This is horse**bleep**.

[StephenB]

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@ARLOFRAUD wrote:

When I purchased years ago, it came with LIFETIME cloud video retrieval.    They have recently locked me out of the video retrieval I have been using for years.  

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They haven't changed the free 7-day cloud storage, so something else has happened.

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS  - so they can do a back-end sync on your system.  That usually resolves your problem.  They'll follow up on this thread.

[JamesC]

When you say you've been locked out? What exactly are you experiencing? What model cameras do you have on your account?

JamesC