Can this be true? My Arlo Pro 3s are now just bricks?

[Mike2842]

Hi, I have 4 Pro 3s and a VMB4540r2 hub.  They've been working relatively fine for at least a few years.  I never used the subscription service - just local storage via the USB in the hub.  In fact, I chose these cameras because I could use them without a subscription service.  After the free trial ended a week or so ago, suddenly I lost all access to all feeds.  I can now only use the cams for real-time viewing.  After going through all sorts of steps that I've found on this board, I finally went to the Arlo chat.  It said, "You must have an active Arlo Secure plan to use the Feed.  Without it, recordings will not appear in the Feed."

Can this really be true?  Did Arlo just turn my cameras basically into bricks because I don't want to sign up for a $20/month (or more) subscription?  Please, someone, tell me that Arlo Chat is wrong!  They wouldn't do that, would they?

[StephenB · Accepted solution]

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@Mike2842 wrote:

I finally went to the Arlo chat.  It said, "You must have an active Arlo Secure plan to use the Feed.  Without it, recordings will not appear in the Feed."

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That is not the case, but there have been some bugs recently that have gotten in the way.

If you

1. go to the devices page
2. press the smarthub tile
3. select "Storage Settings"

do you see the recordings?

[Mike2842]

Thanks for the response!

Whew!  I'm so glad it's not true and that the Chat was misinformation.  And while I've gone to the "Storage Settings" to find the feed in the past based on suggestions in this forum, nothing has been there.  Until this morning, that is.  Now, I found feeds.  But only for "Today."  It's 5 am and there are only video feeds for the last 5 hours.  There is nothing before that.  Is that something that will be fixed at some point, I hope? 

If there was some way to go back to the previous version of the app it sure would be appreciated.

[StephenB]

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@Mike2842 wrote:

If there was some way to go back to the previous version of the app it sure would be appreciated.

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Arlo is slowly migrating everyone to "Feed".  There is no way to migrate back (and if there were it would only be temporary).

[jguerdat]

Notice the little calendar icon at the top right of Storage Settings? Choose a different day by clicking on that.

[Mike2842]

There it is!  Now I feel like an idiot. Many thanks for helping me out!

[Resj0718]

i have one of two that work, but now it doesn’t pick ip stiff as quickly and even misses people, cars. im sad, i bragged about my arlo cameras that i have had for 12 yrs

[Mike2842]

It has now been two weeks since the "solution" to my post.  In that time, I have been able to pull up saved clips (from the hub) on the app three out of the 16 times I tried.  Most of the time I just get the error message/try again.  This dysfunction makes my 4 Pro 3s useless to me.  Not only did I pay good money for the cameras, I also bought 3 solar setups for them.  

I never had a problem accessing stored clips before the app update.  It seems I really am stuck with 3 relatively expensive bricks. 

[jguerdat]

My access to local recordings has been working well recently - no errors and the display pops in fairly quickly. Have you rebooted the hu8b and reinstalled the app to see if any of that helps?

[Mike2842]

I reboot the hub quite often - probably about 5 times in the last 2 weeks.  I reinstalled the app, and some clips actually now show in "Feed."  However, the latest clips there are an hour or two older than the latest activity shown on the dashboard, even after I refreshed.  So if I immediately want to know which cat just dragged in the gopher, I'm out of luck.  Then also, unlike the old app version, the feed jumbles clips from all four cameras into a single list, which makes searching for a clip from a particular camera I need to review much more difficult.  

[StephenB]

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@Mike2842 wrote:

 Then also, unlike the old app version, the feed jumbles clips from all four cameras into a single list, which makes searching for a clip from a particular camera I need to review much more difficult.  

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If you select the camera from the devices or dashboard page, then you should see the recordings for just that cameras.

You can also set up a filter using the "Feed Settings" (press on the three dots first).  But that is sticky, so you do need to remember to change it back when you are done.

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@Mike2842 wrote:

I reboot the hub quite often - probably about 5 times in the last 2 weeks.  I reinstalled the app, and some clips actually now show in "Feed."  However, the latest clips there are an hour or two older than the latest activity shown on the dashboard, even after I refreshed.  

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I see more lag than I'd like, but not hours.  Can you double-check?

[Mike2842]

If you select the camera from the devices or dashboard page, then you should see the recordings for just that cameras.

Unfortunately, nope; no feeds at all if an individual camera is selected.

I see more lag than I'd like, but not hours. Can you double-check?

Lag time right now is about 6.5 hours.  Unfortunately.

Thank you for taking the time and expending effort to assist!