Can’t view library videos

[JoyDavid]

My wife and I both use an iPhone 6s, same age same model. I can’t view our Arlo library anytime but when she views library she gets a white screen with a red buffering wheel. I have deleted her Arlo app and reinstalled but no changes. Live camera works fine. Bought this system for her safety but she wants it trashed and replaced with another brand. Any solutions?

[JamesC]

JoyDavid,

What version of iOS is on her iPhone? Can you provide a screenshot of what she experiences when attempting to view the library?

Also, is she accessing using a shared account through Grant Access or is she logging in to the primary account?

JamesC