Can’t view camera in web portal. Getting error "invalid address" when trying to view cameras.

[2185908405]

I get the error “invalid address” when I click on view cameras in My Arlo web portal.

[TomMac]

you are going to my.arlo.com  ?

what browser?

[2185908405]

Yes, my.arlo.com
Tried safari and Firefox, neither will work for viewing cameras on portal. Both say invalid address

[jguerdat]

That kinda sounds like a DNS problem. STart by rebooting your router, base and computer, in that order.

[Kfinnd]

Did you ever get a resolution for this? I can’t view mine from my iPhone, saying “invalid address”. I’d like to manage from my computer and phone. What’s the address? Doubtful everyone could have router problems.

[JessicaP]

Hi Kfinnd,

Have you tried what jguerdat mentioned above? And try on cellular data to see if you're able to view your cameras.