Arlo|Smart Home Security|Wireless HD Security Cameras

Can’t see shared camera after update

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pikardenz
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I am still getting notifications for a camera shared to me, but I can’t actually view the feed or find it anymore in the new updated app. Can anyone help?

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  • StephenB
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    @pikardenz wrote:

    I am still getting notifications for a camera shared to me, but I can’t actually view the feed or find it anymore in the new updated app. Can anyone help?


    The primary account of the shared camera also needs to migrated to "Feed".  That can be forced by starting to add a Pro 5 camera from that account.  That will fail since you don't have the camera.  But the workflow will migrate the account to "Feed' before you get stuck.

     

    If the primary account uses custom modes or a complicated schedule, it is probably best to NOT force the migration until after Arlo adds back custom modes to "Feed".

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StephenB
Guru Guru
Guru

@pikardenz wrote:

I am still getting notifications for a camera shared to me, but I can’t actually view the feed or find it anymore in the new updated app. Can anyone help?


The primary account of the shared camera also needs to migrated to "Feed".  That can be forced by starting to add a Pro 5 camera from that account.  That will fail since you don't have the camera.  But the workflow will migrate the account to "Feed' before you get stuck.

 

If the primary account uses custom modes or a complicated schedule, it is probably best to NOT force the migration until after Arlo adds back custom modes to "Feed".