Arlo|Smart Home Security|Wireless HD Security Cameras

Can’t get an additional camera to be recognised

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BorisIWS
Aspirant
Aspirant

Hi All I bought a fourth additional camera to add to the system and I have tried to get it to recognise the camera after I have synced it but it just keeps saying it won’t recognise the camera. I have tried all the troubleshooting tips but nothing has worked ? Any idea what the problem is ?

Thanks

Model: VMC3030 | Arlo Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

Hi @BorisIWS

 

Do you have a screenshot you can provide if this error message?

BorisIWS
Aspirant
Aspirant
Here you go.
jguerdat
Guru Guru
Guru

You don't need the app to sync this camera. Just briefly press the base sync button - don't hold it for two seconds - and then the camera button. Do you see the base and camera LEDs blinking properly (slow at first then fast when connected)?

BorisIWS
Aspirant
Aspirant

@jguerdat It syncs ( as I. The relevant lights flash but it won’t recognise the camera when you are in the app to find the device.

jguerdat
Guru Guru
Guru

Try both the app and a browser. Maybe reinstall the app. Any difference?