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Can't Remove an Email address from the Alert?

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CFrostad
Aspirant
Aspirant

I added a second email recipient to the alert list in my rules.  When I saved it, however, that email address is not visible in the List.....only mine (the Administrator).  Despite being missing from the List, alerts are still sent to that email address.

 

I need to remove it but it isn't visible to remove.

 

Any ideas?

3 REPLIES 3
JamesC
Community Manager
Community Manager

CFrostad,

 

Consider deleting the rule that is sending the alerts and then recreate that rule. If after having done this let me know if the second e-mail recipient is still receiving alerts.

 

JamesC

Smithwick
Aspirant
Aspirant

I have this same issue.  Deleting the rule and recreating does not help.

JamesC
Community Manager
Community Manager

Smithwick,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC