Can't Get Help "Confirming My Monthly Subscription

[bcchoctaw]

I received an email that my credit card could not be charged for my monthly subscription and it needed updated. I went into my account settings  and the last 4 digits appeared to be correct. But I went ahead and updated the card again with the same card credentials. A month later I received another email stating the same thing. I went to my account settings and updated it again. I tried to get support to confirm that the credit card information was correct and that my subscription wouldn't be canceled but as others have noted, ARLO support is the WORST I have ever encountered. The Chat BOT is useless and there is no number on the website to call. So I am left to hope this last credit card update works and my subscription isn't canceled. If it is canceled, I will move to another platform with legitimate customer support! 

[BrookeN]

I can create a ticket for support to reach out to you. Can you first provide me a good call back number as well as a good time to call. You can do this by sending me a dm. You send a dm by clicking on the envelope icon on the top right of the forum page.

[anewtoi]

Are you sure it’s a credit card and not a debit card?  Someone else posted that the read arlo doesn’t accept debits. I got the same email and updated w/the same credentials just as you did, twice. Then the third time I used a credit card and all was well. Now tonight I read of people being potentially scammed by people claiming to be arlo. SMH!!

[bcchoctaw]

I do not see an "envelope" at the top right of the page to DM you. I still need help confirming my subscription has not been canceled and that a valid card is on file. I have tried two times to update the payment yet I still get emails that the payment method can not be charged. I really need this resolved. I have tried call to speak with someone, however I cannot find a customer support number which is a flaw in your customer support system. How can you help me?

[StephenB]

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@bcchoctaw  wrote:

I do not see an "envelope" at the top right of the page to DM you.

It should be here:

If you don't see it there, then go into your profile settings. Select "Preferences" and then "Private Messenger", and make sure the feature is turned on.

[BrookeN]

@bcchoctaw thank you for providing that information. I reached out to support and they will be reaching out to you as soon as possible.