Can register new system

[jjc38]

Hello,

I have a Virgin broadband account and their super hub cable modem with wifi. Into that I also have a D-Link wifi router plugged as it is more powerful in terms of Wifi. In the D-Link wifi router I have the Arlo base station plugged in. The light on the front shows green for internet access but when I try to register the arlo system, it cannot find the registration number.

What can I do to get this to work? Do I have to plug the arlo system directly into the the virgin super hub? I am intending on only using the super hub as a cable modem, and if configued thus will only have one port working that will allow access to the D-Link, so that is not an option. Please advise.

John.

[jguerdat]

looking at Virgin's web site doesn't give me a lot of clues but what should be obvious is that you likely have two DHCP servers working, one in the Superhub and one in your Dlink router. That shouldn't be a problem but adds complexity. I'd suggest disabling the server in your router, allowing the Superhub to administer addresses and routing info. I really don't think that will solve your issue but it's someplace to start. Alternatively, plug the base into the Superhub and (probably) be done with it.

[TomMac]

There was also the previous problem people had of NOT being on the same wifi service as the Arlo base when trying to set up