Cameras will not record, firmware will NOT update

[duqu]

I have tried everything I have seen in these forums. Resetting, resynching, making sure everything is properly setup (including double checking the settings,) making sure the sensors are working, battery levels, etc. and nothing gets these cameras to record when they sense motion.

I basically have $1000 in battery operated paperweights that worked perfectly until early November (haven't had time to troubleshoot this until the last two days) then they stopped recording.

[JamesC]

Murtaugh,

Firmware updates take place automatically. As long as there are no complications (poor internet speed) the firmware update will occur without user interaction.

JamesC

[Eleanor14]

I have 8 cameras and only one of them started doing the same thing yesterday...

I've reset the whole system and still have the same issue, but it was working fine just a few days ago.

[Eleanor14]

Now one of the other 7 cameras is recording even when it's turned off!??

[JamesC]

Eleanor14,

Consider a base station reboot, using the on-off button. Allow the base station to come back online with a solid green power and internet LED and test again. Are you still experiencing this behavior?

JamesC

[Murtaugh]

Elanor and all. Arlo and Netgear have bad equipment and poor support.

I've tried and tired and tried all of the reboot and redo over and ovver.  In every combination of iteration of possible steps that can be inerpreted from the incomplete instructions that have rarely been provided. Nothing works.  No help from Netgear so far. Get another type of equipment from another firm with decent technical support.  So pissed.  My cameras look like I have a security system.  I'd be better to buy an old good camera and mount it up high to try to fake someone out.  Disgusted.

[JamesC]

Murtaugh,

I would like to offer assistance with your support case. Please provide me with the case number and I will review your case and escalate as needed.

JamesC