Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Cameras lose sync, never come back online

Base station powered and connected. Hasn’t been offline. Cameras are all de synced and will not reconnect. Spoke with CS and they suggested deleting and reconnecting all my cameras manually. There is no way to reconnect these things from their installed position? So every time they disconnect, I have to get my ladder out and take the cameras down, bring them to the base station and do a sync? There has to be a better way. Do any of the other Arlo products have the ability to reconnect from afar?
Message 1 of 10
brh Master
Master

Re: Cameras lose sync, never come back online

@Vustadumas,

If you removed the cameras from the system you will probably need to bring them close to the base to reconnect them. But, after that if you are simply changing batteries or re-syncing them you should be able to leave them where they are without bringing them down.

 

Brian

Message 2 of 10

Re: Cameras lose sync, never come back online

Welcome to the hell that is being an Arlo owner.  I have to resync my cameras every few weeks.  It sucks.  

Message 3 of 10
Arlo Moderator

Re: Cameras lose sync, never come back online

@kevin_in_az

 

When did this issue first occur? 

Message 4 of 10

Re: Cameras lose sync, never come back online

It started happening around Halloween. Then about every month since then.
Message 5 of 10
Initiate

Re: Cameras lose sync, never come back online

Only time I’ve removed any of them from the base station, was when they did this exact thing last time. One camera in particular would not reconnect, so I killed it and synced it again.

It’s too much hassle dealing with these cameras. I think it’s time to find something better.
Message 6 of 10
Arlo Moderator

Re: Cameras lose sync, never come back online

@kevin_in_az

 

it sounds like there may be some newer interference occurring. Did you happen to move the base station closer to any electronic devices or the router? 

Message 7 of 10

Re: Cameras lose sync, never come back online

Negative, nothing has been moved or added in over 2 years except for my Ring doorbell that I added after my cameras were offline for over a week.

 

 

Message 8 of 10
Arlo Moderator

Re: Cameras lose sync, never come back online

@kevin_in_az

 

Have you tried to remove the cameras from the Settings > My Devices > Re-add and test again?

Message 9 of 10

Re: Cameras lose sync, never come back online

I have to remove and resync the cameras about every month to every 6 weeks.  Not by choice......

Message 10 of 10