Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Camera zooming itself, not responding to app adjustment; chewing through batteries

Reply
Discussion stats
  • 1 Reply
  • ‎2016-08-07 06:16 PM
  • 2236 Views
  • 0 Likes
  • 2 In Conversation
archibella
Tutor
Tutor
‎2016-08-07 06:16 PM

We have five Arlo wire-free cameras coordinating with one base station.  One of the cameras is doing strange things- zooming itself to one corner of the picture and then not responding to any adjustments made via the app.  It has also used up 3 new batteries within the last month.  No problems or new batteries required with any of the other cameras.  

 

The camera is outside and on the east side of my house.  I'm wondering if somehow it is getting too hot?  We're hitting 100 almost every day now, though the camera is shaded.  Or maybe I just have one defective camera? 

 

Any thoughts are appreciated- Thanks!

Labels:
0 Likes
Reply
Message 1 of 2
2,236
1 REPLY 1
TomMac
Guru Guru
Guru
‎2016-08-08 06:03 AM

Easy,.... Just swap one of the GOOD cameras with the one casusing problems.... if condition/trouble follows the camera then it may be defective and requires a trouble ticket to Netgear via support

--------------------------------------
Morse is faster than texting!
--------------------------------------
0 Likes
Reply
Message 2 of 2
2,220
Related Labels
Discussion stats
  • 1 Reply
  • ‎2016-08-07 06:16 PM
  • 2237 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.