Camera zoom in video settings never working?

[MarkN2016]

Every time I try to use camera zoom, the box is bank. No image shows. Ever. Any ideas? Camera positioning works fine. Live view works fine.

[manfredz]

is this on phone or computer?  If phone, what OS?

if phone do you have same problem on computer?  If computer, does problem persist if you try a different browser?

[MarkN2016]

It won't work on either my Galaxy S8+ nor my Apple iPad. 2 cameras on the system, both showing the same problem. I have reset the base station, to no avail.

[jguerdat]

Did you click on Snapshot to try to force an image?

[TomMac]

Not to be funny, but for the Pan/Zoom are you hitting the SNAPSHOT button or is it GRAYED out?

Also I recommend you try it on a PC ( if u already are, change browsers ) at  https://arlo.netgear.com/

I went thru all my cameras ( diff revisions ) and tho it takes about 10 secs, the all pop up ( using win 10/ firefox / chrome )