Arlo|Smart Home Security|Wireless HD Security Cameras
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Camera not working with new batteries

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  • ‎2016-10-04 06:57 PM
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DWH2
Follower
Follower
‎2016-10-04 06:57 PM

Camera clicks about every 30 seconds.  Seems like its trying to start up but shuts itself down.

 

Green screen says batteries need replacing.

 

Blue light appears briefly when battery compartment is opened then closed.

 

Tried removing device and setting up as new.  Blue light appears briefly and shuts down.

 

Tried a different set of new batteries with the same result.

 

Other 4 cameras working fine.

 

Less than 2 years old.

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TomMac
Guru Guru
Guru
‎2016-10-04 07:12 PM

contact Netgear for a possible replacement.

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JamesC
Community Manager
Community Manager
‎2016-10-05 11:04 AM

DWH2,

 

If you're still having issues after removing the camera and resyncing along with installing a fresh set of batteries, I agree with TomMac. Please consider contacting the Arlo Support Team for further investigation of this issue as it may be hardware related.

 

JamesC

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