Arlo|Smart Home Security|Wireless HD Security Cameras

Camera and VMB4000 Base Station not recording

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juswin
Aspirant
Aspirant

The cameras will show video and will record but only when I manually direct them to record.  The cameras will not initiate recording from motion detection.  I can do a motion detection test and I get the yellow light, but when I put the system into armed mode, they will not record.  I have restarted each camera, I have reset the base station and I have changed the batteries.  I do not know what else to do.

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Dannybear
Master
Master

If you’re familiar with modes and rules, create a custom mode with camera rule to test the motion trigger recording and notification function and activate the mode and check again.

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5 REPLIES 5
Dannybear
Master
Master

If you’re familiar with modes and rules, create a custom mode with camera rule to test the motion trigger recording and notification function and activate the mode and check again.

juswin
Aspirant
Aspirant

That fixed it! Thank you!

Dannybear
Master
Master

Great, is armed mode working again also?

juswin
Aspirant
Aspirant

Yes- I created a test rule and tested it and it worked. Then I removed the test rule and went back to armed mode and it worked.

 

Dannybear
Master
Master

Thanks for letting us know.

It’s not the expected outcome if the armed mode was broken which I was suggesting next.  

 

It’s an arlo mystery I guess. Glad it’s working again.