Camera Might Have Broke In Cold Weather

[dgrecsek]

I have one of the first arlo system....one of my cameras got all frozen in the cold weather.....and it destroyed the camera....I am wondering if that will be replaced free of charge???? if not and I need to buy a new one....can I buy the new camera that records sound...????or to I need the exact same camera casue it needs to be compatiable to the base unit....please excuse my poor explaination of the items  not very tech savy

thank you''

Diane Grecsek

[jguerdat]

The camera likely isn't dead since they've been used in lots of cold areas. However, I would contact support here to see if they can help or replace the camera:

https://www.arlo.com/en-us/support/contact.aspx