Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Cam won't re sync with base station

Reply
Discussion stats
  • 8 Replies
  • 1572 Views
  • 0 Likes
  • 6 In Conversation
JayPeezy
Follower
Follower
After power outage base station appears offline when internet is working fine
8 REPLIES 8
16m
Aspirant
Aspirant
TomMac
Guru Guru
Guru

cameras lost sync due to power failure, resync the cameras

--------------------------------------
Morse is faster than texting!
--------------------------------------
jguerdat
Guru Guru
Guru

Also power cycle the base.  You may need to reset the whole system since the amber Camera LED shows that the base needs claiming.

Rlaeson
Aspirant
Aspirant
Same issue with not syncing. Powered down multiple times
jguerdat
Guru Guru
Guru

Try a reset.  Remove all devices from Settings, My Devices.  Use the Add Device button to add the base and sync the cameras. Verify your firmware is updated by comparing to what's in the Release Notes section here.

Rlaeson
Aspirant
Aspirant

I'm wondering if it's not the batteries. The camera flashes amber once, then it will flash a few times, then one. Not a rapid flash. I just changed these batteries too. But used energizer ones. 

JamesC
Community Manager
Community Manager

Rlaeson,

 

A slow flashing amber LED indicates low batteries. Try installing a fresh set and see if you still get the same behavior.

 

JamesC

Rlaeson
Aspirant
Aspirant

Thanks ... That's exactly what it was. Occurred to me that when Irma was coming through, the wind kept setting off the sensor and sending alerts. That drained the batteries I'm guessing. And those batteries were pretty new. So lesson, when a storm is coming adjust the sensitivity.