CVR

[GrandmamaDeb]

When will CVR be fixed?  It has been down for months on a camera that I pay for. Support has not been helpful. 

[BrookeN]

Reading over the case I see that your CVR timeline is missing. Can you please try resetting the camera and adding it back onto the account? Here is the steps to perform that:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0
 

[BrookeN]

@GrandmamaDeb are you still seeing this same behavior after the steps preformed that I provided?

[GrandmamaDeb]

Yes, same issues. I’ve gone though many steps of troubleshooting with the team.  Nothing has worked, on my case they are saying the technical team is aware of the issue. 

[GrandmamaDeb]

Case number:  44860621