Arlo|Smart Home Security|Wireless HD Security Cameras

Bricked my Arlo Essential 2 during a firmware update?

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yandou
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Hoping someone on here has a secret trick I haven't tried yet. I'm pretty sure I've managed to turn my Arlo Essential 2 into a paperweight.

TL;DR: My camera died, I plugged it in, it started a firmware update (blinking blue/orange), I unplugged it, and now it's completely unresponsive.

Here's the sequence of events:

My Arlo Essential 2's battery died. I took it inside to charge.

The moment I plugged it in, it started blinking blue and orange (3 blinks each). I now know this was a firmware update, but at the time I thought it was just glitching out.

Now, when I plug it in, I get a solid blue light for about 5 seconds, and then... nothing. The light goes completely dark. The camera is a total brick.

What I've already tried:

Leaving it unplugged for several minutes before trying again.

Using different power bricks and USB cables in different outlets.

Holding the sync button for 15, 20, even 30+ seconds to try and factory reset it. There's absolutely no response—the light doesn't flash or anything

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jguerdat
Guru Guru
Guru

First, a firmware update caused continuous blue/amber flashing at roughly 1 second intervals.

 

Since you let the battery go totally dead (don't do that!) try this FAQ to see if it can be resurrected. The key is to plug in and then unplug many times to get enough charge into the battery to allow the battery to charge normally.

 

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

 

BTW, applying power will turn the blue LED on for a few seconds, indicating power was applied, and then turn off until the battery is full. That's normal.