Billed for a cancelled account

[alanranciato]

I sold my Arlos and cancelled my subscriptions close to a year ago, but just received a $264.83 charge on my credit card from Netgear on 1/17/2019.  How do I get a refund and make sure this doesn't happen again?

[ShayneS]

Hi @alanranciato

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[alanranciato]

Thanks for the message Steven.  I called last Tuesday and someone opened a case for me.  I emailed her a copy of my CC charge and she was escalating for investigation.

Since then, I have replied to the message twice looking for status and have received no response.  I will be initiating a CC chargeback this week if I do not hear anything.  Please let me know what to do next as spending 45 minutes on the phone is not acceptable.

thank you