Arlo|Smart Home Security|Wireless HD Security Cameras

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alcarm1
Follower
Follower

If you upgrade to more recording time, can you go back to recoderings that are older than 1 week?

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Ysabel
Luminary
Luminary

There is no way for you to recover those videos that are already past 7 days even though you will extend the subscription. Once the videos will be deleted, it will be deleted on the cloud as well. SO that have no option to recover it. Been there. So just a suggestion, if you found inportant videos, you may try downloading it. There is a download option once you play the video in the library.

 

🙂

jguerdat
Guru Guru
Guru

It's been known to happen both ways - some have been able to see older videos, some haven't. The easy thing to do is to subscribe and check. If you don't get the videos or find what you need, you can always cancel the subscription.