Arlo|Smart Home Security|Wireless HD Security Cameras
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Basic Plan Videos Not Recording

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  • ‎2019-01-12 10:51 AM
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pk0668
Aspirant
Aspirant
‎2019-01-12 10:51 AM

I get a motion notification but none of my cameras are recording.

I signed in and read that there are new subscription plans and the 7 day rolling recordings that I bought this system for are still supposed to be working.

I tried a live chat for help but that doesn't work either.

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jguerdat
Guru Guru
Guru
‎2019-01-13 06:31 AM

Are the motion indicators for the cameras (dot and bars) on the Devices tab black or gray? Gray means they're disarmed and you need to check what mode is currently selected.

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pk0668
Aspirant
Aspirant
‎2019-01-13 07:47 AM

Yes. All are armed and all seem to be working normally today.

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