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Basic Plan Videos Not Recording

I get a motion notification but none of my cameras are recording.

I signed in and read that there are new subscription plans and the 7 day rolling recordings that I bought this system for are still supposed to be working.

I tried a live chat for help but that doesn't work either.

Model: VMC3030 | Arlo Wire-Free Camera
Message 1 of 3

Basic Plan Videos Not Recording

Are the motion indicators for the cameras (dot and bars) on the Devices tab black or gray? Gray means they're disarmed and you need to check what mode is currently selected.

Message 2 of 3

Basic Plan Videos Not Recording

Yes. All are armed and all seem to be working normally today.

Message 3 of 3