Base station not storing local recordings - IO ERROR

[Blueocean12345]

Base station is not storing local recordings all of a sudden, I tried everything, resetting the base station, resetting the usb drive but nothing.

i have read other posts that the base station might need a software update.

Hardware is VMB4540.

is this another way of telling the customers to use the subscription plan instead, this is very frustrating.

[StephenB]

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@Pythony wrote:

like this:

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There should be either four or five controls - not three

The english text for 4 controls is (left to right)

• Devices, Library, Mode, Settings

Five controls is

• Dashboard, Feed, Emergency, Devices, Routines

Your icons look like "Library" (4 controls), but for some reason you aren't seeing "Settings" in the far right.

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[Pythony]

Hi ShayneS,

Thank you very much for your attention. If your team needs more information or data logs from my device, please let me know how to copy it to you.

[ShayneS]

This should now be resolved, please let me know if you still experience this.

[Baz2399]

I still can’t access my recording locally

[alex_loo]

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@ShayneS wrote:

This should now be resolved, please let me know if you still experience this.

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hi @ShayneS , still not working.  more details report in this message.

Alex

[StephenB]

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@Baz2399 wrote:

I still can’t access my recording locally

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Can you provide more details?

• Are you getting an error? Or just not seeing recordings
• Do you see "Feed" and "Dashboard" in your app menu?  Or do you instead see "Library"
• Have you ejected the storage using the app, and then connected it to a PC?  When you do that, are you seeing recordings?

[ShayneS]

Thank you for letting me know. I provided this information to the dev team, and I will add more info as soon as I hear more.

[Baz2399]

I see feed and dashboard and yes I can view the videos on my computer with the usb. No videos on my iPhone though . Local shows no events no videos

[StephenB]

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@Baz2399 wrote:

I see feed and dashboard and yes I can view the videos on my computer with the usb. No videos on my iPhone though . Local shows no events no videos

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Did you also try 

1. going to the devices page
2. selecting the smarthub tile
3. selecting "storage settings"

If you don't see the recordings there either, then you might try uninstalling and reinstalling the app.

[Baz2399]

No recordings to see. I uninstalled the app and re installed it and there’s still nothing 

[StephenB]

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@Baz2399 wrote:

No recordings to see. I uninstalled the app and re installed it and there’s still nothing 

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Ok.  Did you try toggling "View Recordings" on and off?

[Baz2399]

Yes

[StephenB]

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@Baz2399 wrote:

Yes

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Although it is a PITA, you could also try removing the cameras and smarthub from the account, do a paper-clip reset on the smarthub, and then add everything back.

[Baz2399]

It’s working now. Didn’t have to remove the cameras and reset everything