Arlo|Smart Home Security|Wireless HD Security Cameras

Base Station won't install

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Sanger
Aspirant
Aspirant

New system from Costco, not refurbished.  I was able to get my base station installed the first time with no issue.  Had some issues installing and syncing the cameras so removed the device and tried to reinstall.  Now I get the message, "We are unable to claim this device" error message.

 

How can I install the base station?

4 REPLIES 4
jguerdat
Guru Guru
Guru
I think you'll need to contact support.
TomMac
Guru Guru
Guru

After you MOVED it, did you use the same original user name/ password that it was originally registered under ?

 

this is usu the problem

 

contact Support

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Sanger
Aspirant
Aspirant

Yes.  Same user and password.  Only removed the device becasue cameras were not syncing so thought maybe it was a base set-up issue.

TomMac
Guru Guru
Guru

Ok...make the base unit serial number is populating the proper space.

 

 

Also , reset the base by holding in the reset button for about ten secs till the front LEDs flashamber

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Morse is faster than texting!
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