Arlo|Smart Home Security|Wireless HD Security Cameras
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Base Station "sync" Button doesn't do anything, no matter how long I press it.

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  • ‎2016-10-07 03:45 AM
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pequod
Aspirant
Aspirant
‎2016-10-07 03:45 AM

My base station's sync button doesn't do anything at all, and I've already reset it multiple times, unpluged it, etc.  I have 8 other cameras already connected and I'm using the elite subscription, not sure what else I can do at this point. Please help

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jguerdat
Guru Guru
Guru
‎2016-10-07 05:02 AM

Explain what you mean. Pressing the sync button doesn't cause the camera LED to flash?  Are you pressing only briefly (<1 second) or holding it down?  Don't do the latter - it won't work.

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pequod
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Aspirant
‎2016-10-07 05:08 AM

Yes, the sync light doesn't blink, it just stays solid. I've tried both, multiple times.

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jguerdat
Guru Guru
Guru
‎2016-10-07 05:11 AM

Can you feel a click when pressing?  I suspect you have a hardware issue. You may want to exchange the system at the store or contact support using the Support link at the top here to open a case for more help and a possible RMA.

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