Arlo|Smart Home Security|Wireless HD Security Cameras

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My base station's sync button doesn't do anything at all, and I've already reset it multiple times, unpluged it, etc. I have 8 other cameras already connected and I'm using the elite subscription, not sure what else I can do at this point. Please help

3 REPLIES 3

Explain what you mean. Pressing the sync button doesn't cause the camera LED to flash? Are you pressing only briefly (<1 second) or holding it down? Don't do the latter - it won't work.

Yes, the sync light doesn't blink, it just stays solid. I've tried both, multiple times.

Can you feel a click when pressing? I suspect you have a hardware issue. You may want to exchange the system at the store or contact support using the Support link at the top here to open a case for more help and a possible RMA.

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