Base Station loses connection every two weeks or so.

[anglerjon]

I have the VMB300 Base Station with 6 cameras. Been running them for 3 1/2 years. In the beginning I had some issues with the "pink tint" cameras which was irritating but tolerable as they shipped me replacements. A few months ago I got notice that something changed at Netgear/Arlo and we had to use a different ap/software etc. Since then... every couple of weeks my system stops working. The base station is still powered on with the first 3 lights remaining solid but camera notifications stop and when you check the software it says "The Arlo device is offline" for each of my cameras. I use rechargeable batteries and whatever happens also runs all the batteries in all the cameras down to nothing... regardless of how much power they have. I have a buddy with the same system and the same thing is happening to him. When you search these forums there are multiple entries of people discussing the same thing. FYI... when I reboot my system and recharge my batteries everything works fine for a week or two so it is not my cables and my internet connection and router are both solid and strong.

Has Arlo just given up on supporting their original systems and letting them fail? Any ideas on solutions?

[JessicaP]

Hi anglerjon,

Have you tried removing the battery from your Arlo camera and re-insert it back in to see if that helps? You can read here how to troubleshoot when your camera is offline: My Arlo wire-free camera is offline; how can I troubleshoot it?

You can also refer to this article to learn how to troubleshoot if your Base Station might be the potential problem: My Arlo SmartHub or base station is offline; how can I troubleshoot it?

[anglerjon]

When this happens I have to remove my batteries (and recharge them) from all of my cameras at the same time. The batteries will be close to full. The base system disconnects from all the cameras at the same time. The batteries in each camera drain down to nothing all at the same time. I then reboot the base station and recharge all the batteries. Everything works as it is supposed to for a week or two. Then the issue recreates itself.

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.