Awful Service - Items Not Delivery

[adamg1987]

Has another else suffered from awful customer service? I ordered 2x cameras and 3x solar panels. I received one camera packaged as normal, and one camera in a simple brown box - no wall mount, no cord, no instructions. I immediately wrote to the email address on the invoice. That was a month ago. No response. I contacted service and spend 30 minutes on the phone. She raised a ticket eventually. However, since then I have a customer service rep demanding that I send a picture of all of the contents of the package. It was a month ago, and I had taken a picture of the brown box with the camera and sent that, but i didn't take a ticket of everything, and I can't take a picture of what doesn't exist. I have already installed the other camera and solar panel. It is infuriating. I am going to rid my business of Arlo but I just wanted to reach out here because I am going to be going to consumer affairs about Arlo's refusal to send me what I paid for. Regards, Adam