Arlo|Smart Home Security|Wireless HD Security Cameras
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Auto update

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Blackharley
Guide
Guide
Auto update keeps turning off and what is latest update
4vrnvr
Apprentice
Apprentice

1.3.2078


Blackharley wrote:
Auto update keeps turning off and what is latest update

 

TomMac
Guru Guru
Guru

base station ; 1.3.2078

cams ;   1.1.2074

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Marc
Aspirant
Aspirant

Hi,

My FW Version is 1.2.1728 of the Base Station.

My auto update FW is on. Switched it on/of restart etc. It says: No Updates Available.

Any ideas what to do?

Kind regards, Marc

TomMac
Guru Guru
Guru

Try and toggle the auto update off ( then save ) Then toggle back on and save again....

 

Next go to base settings and deactivate and the reactivate ( basicly rebooting )

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Marc
Aspirant
Aspirant

Thanks, but this didn't work. After de-activation my BS was gone. So where is the re-activation button? Why doesn't this work as it should be ....

Regards, Marc

TomMac
Guru Guru
Guru

You can re-activate your base station be performing the following steps while you are in the same location and on the same network as the base station:

 

1) Log into your Arlo account

2) Click/tap "Settings"

3) Click/tap Subscription

4) Scroll all the way down to the bottom of the page/screen under "Base Stations"

5) Add Base Station

6) the Base station serial number should auto populate

7) Click "Continue"

 

Your base station should now be connected!! You will also need to resync your cameras.

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Marc
Aspirant
Aspirant

ok thanks, everything back to normal. But still no update Smiley Sad

Marc
Aspirant
Aspirant

Tried again. Asks for update. click update ... message: Base Station Upgrade has been started. Left LED is blinking. But after 10 minutes still the old firmware. So no updateSmiley Sad

 

Marc
Aspirant
Aspirant

Again the message. Clicked on update. And again no update result. 

 

This is not good Netgear! Why so much difficulties for updating a cam. This cam was not ready for production I believe.

TomMac
Guru Guru
Guru

 

 Why so much difficulties for updating a cam. This cam was not ready for production I believe.


Is this a cam or the base?? 

cam sw = 1.2.2412

base sw = 1.3.2261

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Marc
Aspirant
Aspirant

It's primary the Base Station which won't update:  FW Version 1.2.1728

 

The cams have SW version 1.1.1733

TomMac
Guru Guru
Guru

It appears both your base and cams are out of current version...

 

If it was me, I prob do a full reset to factory defaults ( paper clip hole AND sync button for about 10 seconds till all lights flash )

BUT, it can be a pain as you'd have to also resync the cams and redo any modes/scheds you made

 

IMO, it sounds like you should bounce this off a higher pay scale than mine ( ASK NETGEAR ).

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Marc
Aspirant
Aspirant

Thank you TomMac for your help so far. I already did the paperclip reset. No results.

I will try to find a way to concact Netgear. Thanks!

TomMac
Guru Guru
Guru

Marc wrote:

Thank you TomMac for your help so far. I already did the paperclip reset. No results.

I will try to find a way to concact Netgear. Thanks!


BTW if you didn't know....

 

Paperclip = reset ( like for locked up )

Paperclip + Sync button = full factory reset ( all deleted info, just like when out of box )

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