Australia

[Geoff37]

Im moving into a new house where the previous owners dont know much about the Arlo system that is installed in the house. Currently trying to get hold of model number.

What I'm looking for are suggestions on the best way to migrate from current owners to new owners. Is there an admin portal, I meed to configure with new wifi services, I need to remove previous user accounts and add new ones, etc. 

Am I best to factpry reset and configure from scratch and if so, where can I get instruction manuals from?

[StephenB]

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@Geoff37 wrote:

What I'm looking for are suggestions on the best way to migrate from current owners to new owners. Is there an admin portal, I meed to configure with new wifi services, I need to remove previous user accounts and add new ones, etc. 

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They need to remove their Arlo devices (cameras, doorbells, chime, hub, security pad) from their account before you can add them to yours.  Most Arlo devices do have a hardware reset (some older cameras do not).  It is good to reset those devices before you install them.  Let us know what you will be getting, and we can help with that.  You will then need physical access to the devices to reinstall (so any cameras will need to be taken down).

It is also possible for them to change the account email (username) to yours.  But if they have a subscription, obviously you'd also need to change the billing information.  That can be tricky, as I don't think they can just delete the existing payment information, and you likely don't want to let them see yours.  But if they have no subscription, then migrating the account to you might also be an option.