Arlo|Smart Home Security|Wireless HD Security Cameras

Arol will not trust new device

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Warbies01
Follower
Follower

I recently upgraded my iPhone and now Arlo will not 'trust' it even though I go through the add trusted device steps and enter in a verification code that is sent to me via email...it won't send one to my new phone. I have removed the app and reinstalled with no success and keep getting the same error message (a red bar across the top of the app that says "There was a problem trusting this device. Please try again"  sooo frustrating

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JamesC
Community Manager
Community Manager

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

 

JamesC