Arlo

[DanielAMS]

Good morning,

since weeks there are issue and the system does not work properly. Where can I see when the servers of Arlo / netgear are down or having problems?

Thank you

HW VersionH7

Serial Number4N7565748B33F

Firmware1.2.10342

[jguerdat]

You can't but others are reporting issues, too. Open a case with support using the Contact Support link at the bottom here.

[DanielAMS]

Hi jguerdat,

thank you for your reply. Are you an employee of Arlo?

If there would be a page where we could see if the system is down or having problems it would save a lot of time and nerves, what do you think? 

Now, I can see live images but recording and alerts are not working, I tried to reboot base and cameras but without success.

Greetings, Daniel

[jguerdat]

No, a superuser or anyone not identified by a Netgear avatar is not an employee.  We're just users like you.

Others have reported that whatever happened yesterday has cleared up.  You're indicating that you're still having issues.  The only way to try to get that fixed is to open a case using the Contact Support link at the bottom here.

[DanielAMS · Accepted solution]

Thank you for your kindness and time!