Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo with new batteries, one camera will not sync

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  • ‎2016-08-24 03:31 PM
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Bathomas916
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‎2016-08-24 03:31 PM

Just replaced all the batteries with equivalent Duracell batteries. 2 of 3 cameras work and synced right up with the base. The third one has a red light on upper left, will not sync. Open the battery door and leave it for a couple minutes do a repeat and get the same result. Any info would help. Thank you.

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jguerdat
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‎2016-08-25 07:26 AM

 

Make sure you're installing the batteries properly.  It can be easy to do it wrong.  If that checks out OK, you can try removing the camera from Settings, My Devices and resync it.  If that fails, you'll need to open a trouble ticket using the Support Link at the top here for possible help and/or RMA.

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