Arlo was a Xmas gift. Worked fine until free subscription ran out. Tried to buy basic plan. Couldn’

[EVV]

I am fast beginning to hate this company. Chat was no help. No phone number given. Arlo does not make this user friendly. Is there anyone who reasons to this?

[Dannybear]

Arlo will not support you unless you are a subscription user, I.e. your meant to sign up before the free trial finishes.
If you still have warranty you can seek assistance from a forum moderator.

[StephenB]

@EVV :  what happened when you tried to buy Arlo Secure?

What device were you using? 

[EVV]

I can get as far as putting in cc info. I hit ok at bottom of privacy plan. But there is no accept to say that I agree. And then it goes nowhere What am I doing wrong. I am so frustrated.

[StephenB]

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@EVV wrote:
I can get as far as putting in cc info. I hit ok at bottom of privacy plan. But there is no accept to say that I agree. And then it goes nowhere What am I doing wrong. I am so frustrated.

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I think some others have also found that the checkbox to accept the terms wasn't shown.

What browser are you using? Perhaps try a different one.

[EVV]

ULTRA SERIES 4K video with HDR.  I now have a case #43006174.  But so far this has done me no good. I am willing to buy the arlo secure but keep getting an error message and I can’t take a screenshot of it. I did see someone else mentioned not being able to accept privacy policy. But I get no help from company. 

[ShayneS]

Hi @EVV

I see you have the Secure plan now, let me know if you have any further questions.