Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Arlo upgrade failed camera rejected upgrade request. Cannot plug in as no USB port present.

Reply
Discussion stats
  • 1 Reply
  • 599 Views
  • 0 Likes
  • 2 In Conversation
Glenborama
Follower
Follower

Hi all, 

 

I have read the forum and contacted support (no reply).

 

Simple system to cameras - one basestation. Had what appears to be the common issue of updating the firmware not working. Contacted support and advised the attach the camera via usb and "throw a six to start" support procedure of hoping the firmware would then update over night. It did. 

 

However attempting to update my second camera - no USB port is present. Now am I just being stupid ? Any help would be great - not heard anything back on it from support. 

 

I'd echo all the comments here could be a great product but the support and the firmware procedure is awful. 

 

Thanks in advance.  

 

No usb ?No usb ?

1 REPLY 1
StephenB
Guru Guru
Guru

The first camera must have been Pro/Pro2 camera, and not the original WireFree.