VMC3030

[b_k]

Arlo updated app 4.0 won't open on my android.  I was told you need version 5 or higher and I have version 9.  When I clicked on the new app, it gave me a white box saying 'app not working' with options:  app info, close app, and send feedback.  Help!!!!!  I wished I had auto updates shut off but I didn't.  It updated overnight.

[b_k]

I tried uninstalling, rebooting then reinstalling.  still won't work.

[b_k]

Hi, I am reaching out to you because the new update for the phone app, 4.0, won't open.  I have reinstalled, rebooted and still nothing.  I have version 9 on my phone which arlo says we have to have higher than version 5, which I do.  The app updated overnight and today I cannot open it.  When I click on the icon, I get the box that says arlo app won't open and I get the options for app info, close app, send feedback.  This is so frustrating!!  Any suggestions?  Thank you.

[JamesC]

The development team is currently reviewing reports of this behavior and is working on a resolution. I will provide an update once we have more information available to share in the community.

JamesC

[b_k]

Thank you very much.  I did contact support and they wanted me to upgrade my phone to OS 10, however, I can't do that.  There is no option.  I hope they can fix this soon, I need to view the camera when I am not home due to many break ins in my area.  They gave me a case number, but when I tried to get back in touch with them, I am being told by the 'bot' that I don't have support.  So, I then reached out to you.