Arlo sync problems - Blue flash 2 second then amber flash once

[TeddyT]

All my Alro camera offline from base station this week. Then i restart my base station, i can find my base station back online from APP. but the camera still showing offline.

Then i tried reset the base station and now the camera can not sync to the station.

Once i put the new battry into the camera, camera will flash blue once.

Then i press sync buttom on the station once, or follow the Alro APP instruction to start sync. the station camera LED will flash green rapidly.

Then i press sync buttom on the camera. camera will flash blue 3-4 times then with a amber flash. then every 1minuts the camera flash amber once.

If i press sync buttom on the camera again, if will only flash amber once.

[TomMac]

this is the meanings of the camera flashing...

https://kb.arlo.com/642/What-do-the-different-LED-behaviors-on-my-Arlo-camera-mean

I would do a FULL RESET ( hold the reset button till the led flash )

then reclaim the base as if neww and try to add cameras.

On the 3000, you don't need the app but can ( once the first and second led is green on base ) just press the base sync button quickly and follow with camera sync button.... fast blue on camera means it sync'ed

[TeddyT]

Thanks i have done a full reset of base station.
the camera will flash fast blue in 4-5 times and then follow by a amber flash once.
after the amber flash on camera. if i press button again, only amber flash no blue any more.
not sure what i can do. looks like something happen to the base or my3 camera.
all 3 camera offline at same time. and all 3 camera same now just flash blue couple times then amber.

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[DEMcK]

I am having the same problem as this poster.  All 4 of my cameras stopped syncing on the same day, and now I get the same LED behavior as was described on this thread.  Arlo Support insists the problem is my non-rechargeable batteries, but that doesn't make sense.  Was a solution found for your problem?  Because I need the same help.

[TeddyT]

no usefull information.

The support team is useless and every time i said i change new battery and their response is the problem may be a dead battery. Nothing helped and still not working.

[ShayneS]

Hi @TeddyT

Are are you still experiencing this issue with syncing your cameras?

[TeddyT]

of courese yes.

everytime i responses the support team, their answer either it is dead battery or the sync distance too far.

If i answer i change new battery, their answer will be the sync distance too far.

if i answer i put the camera next to station, their answer will be dead battery.