Arlo stuck getting status

[Solly7458]

Both cameras just display getting status now after working fine for months. Linked to SmartThings which can't stream them either. Currently remote to cameras. Can anything be done remotely?

[TomMac]

No , there is nothing done for the cameras remotely, tho you can remotely restart the base unit which may help

[Solly7458]

Thanks. Tried that. Now just get message"device failed to connect to media server"

[Paul_FCCL]

---

Solly7458 wrote:

Thanks. Tried that. Now just get message"device failed to connect to media server"

---

When that happens, I usually fix it by restarting the app......works every time.

[JamesC]

Solly7458,

Did restarting the app as suggested above resolve the issue? Please let us know.

JamesC

[Solly7458 · Accepted solution]

No. Had to reboot base to get the them back