Arlo send push notification, but no video in library

[JamesC]

Deco11,

Push notifications are sent as soon as motion is detected. Library content will arrive once the recording has completely finished. This often will mean if you navigate to your library as soon as you receive a notification, the library content will not yet be present. If you have a longer recording time set for your rules, this delay will be increased. Does the content arrive if you allow for a short delay?

JamesC

[Deco11]

No the video never arrives. I ha e had Arlo for 2 years and never had an issue and all of a sudden no videos on library at all!

[jguerdat]

Just to be sure, there's no filter set in the library, right? The funnel at the top should be empty, not filled in.

[Deco11]

No filter. I have not changed any of the settings. Still no video at all. I try to look up past threads for the answer and netgear delete them all. It is ridiculous. How can tou expect anyone to research issues of threads are all deleted. What other suggestions do you have? Thank you for your time !

[jguerdat]

Have you tried both the app and a browser?

[Deco11]

I only have my cellphone and when I hit the link on the Arlo website to view my cameras it says it can not open the link??

[jguerdat]

Go to your browser and connect to https://arlo.netgear.com - when prompted to install the app, use the browser menu to use the desktop version. Live view won't work but the library should be fine.

[Deco11]

I have tried it on my desktoop computer in brower NOTHING, tried it on my cellphone NOTHING.Why is this happening and how come there is still no resoltuoin? How do you contact Arlo directly? This issue has been going on for almost 4 days and I have zero video?

[jguerdat]

Use the Contact Support link at the bottom here ad again on the new page.

[SPDIF]

I have the same problem. Have to log out, then log in again to be able to see the alert in the library.

Extremely irritating!

[jguerdat]

Have you tried refreshing the library page (browser) and pulling down on the page to refresh (app)? Logging out is definitely a brute force method of refreshing.

[SPDIF]

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@jguerdat wrote:

Have you tried refreshing the library page (browser) and pulling down on the page to refresh (app)? Logging out is definitely a brute force method of refreshing.

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Only method that works if I want to see the new notification (if the app has been active for about an hour) is to log out and log in again.