Arlo not recording

[JH1234567]

I set the camera on Record video if detects motion, but it is not recording. Why? Thanks

[BansheeRider]

What sensitivity level is set? Try doing the motion detection test with the app and see if it works.

[JH1234567]

HI,

I set at the default level of 80%, also added a few more mode according to other thread. all the black man is running not greyed out.

It have not worked so far. 

[jguerdat]

What firmware versions are shown in Settings, My Devices?  Have you tried creating a new custom mode of your own to see if that works?  What mode is currently in use?