Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo model vmb3000. Cameras won't work

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Bhatch
Tutor
Tutor

Hi. All of a sudden my cameras stopped working.  Apparently they aren't connecting to the base station.

 

ive done EVERYTHING suggested on these boards; new batteries, resetting the base station, syncing, reconnecting to the internet but they still won't work.

 

not sure why this happened out of the blue but they no longer work.  Do I need to buy a whole new setup?

Model: VMB3000 | Arlo Base Station
1 ACCEPTED SOLUTION

Accepted Solutions
jguerdat
Guru Guru
Guru

The Camera LED being a solid amber indicates that the base needs to be claimed. I would remove all devices in Settings, My Devices and start fresh. Use the Add Device button to add the base and sync the cameras.

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5 REPLIES 5
steve_t
Master Master
Master

What LEDs on the base are on and what color are they? Same for the cameras

Bhatch
Tutor
Tutor

Green, green, orange. My cameras have no lights on. 

steve_t
Master Master
Master

Open and close the battery compartment for the cameras. Does an LED light on the front flash any color?

jguerdat
Guru Guru
Guru

The Camera LED being a solid amber indicates that the base needs to be claimed. I would remove all devices in Settings, My Devices and start fresh. Use the Add Device button to add the base and sync the cameras.

Bhatch
Tutor
Tutor

Yeay!!!  Removing everything and the reinstalling worked!!

 

thank you, thank you, thank you!!!