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Arlo cannot connect to base
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9 REPLIES 9
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Add details. A first issue may be that you're using a mobile device that's not on the same WiFi network as the base station.
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It's all same.and how would I tell if it's different.I've been trying this all day .I'm ready to return this.this is nonsense
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It keeps can't connect to base
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I have both green lites on modem
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Again, we need details to try to help. For starters, it may be best to use a computer to set up the system since there's no question about what network it's on. You can use a mobile device butnyou HAVE to have it connected via WiFi and not on 3G/4G.
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Sorry for the lack of problems.just getting irritating. My how would I know the base is not the same as my mobile.
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I am connected to WiFi on my mobile
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Ok let's start over.I'm at my computer it's 4 feet away from the arlo mode and right next to my router.now tell me what to do next.
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You have the quick start guide and have downloaded the manual from this site, right? It's all in there.
Basically, you go to http://arlo.netgear.com and choose the button to set up a new system. Have you gone through that? Are the LEDs on the base lit? What colors?
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