Arlo cannot connect to base

[JDG]

Hello

Need help asap. Cannot connect to base station

[jguerdat]

Add details.  A first issue may be that you're using a mobile device that's not on the same WiFi network as the base station.

[rusty19555]

It's all same.and how would I tell if it's different.I've been trying this all day .I'm ready to return this.this is nonsense

[rusty19555]

It keeps can't connect to base

[rusty19555]

I have both green lites on modem

[jguerdat]

Again, we need details to try to help. For starters, it may be best to use a computer to set up the system since there's no question about what network it's on. You can use a mobile device butnyou HAVE to have it connected via WiFi and not on 3G/4G.

[rusty19555]

Sorry for the lack of problems.just getting irritating. My how would I know the base is not the same as my mobile.

[rusty19555]

I am connected to WiFi on my mobile

[rusty19555]

Ok let's start over.I'm at my computer it's 4 feet away from the arlo mode and right next to my router.now tell me what to do next.

[jguerdat]

You have the quick start guide and have downloaded the manual from this site, right?  It's all in there.

Basically, you go to http://arlo.netgear.com and choose the button to set up a new system.  Have you gone through that?  Are the LEDs on the base lit?  What colors?