Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo cams are slow connecting.

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Truth2121
Apprentice
Apprentice

My internet is getting high speeds. What can I do to make my camera's connect faster?

10 REPLIES 10
Dannybear
Master
Master

Is the slow speed of connection related to opening a mobile app, web portal or slow to start live streaming in mobile app or web portal?

Truth2121
Apprentice
Apprentice

Mobile le

StephenB
Guru Guru
Guru

@Truth2121 wrote:

Mobile le


Not sure what you mean by "le"

 

Can you clarify more precisely what is slow?

Truth2121
Apprentice
Apprentice

The cameras are slow connecting when I am using the app.

I have a base station. 

Three Arlo Pro 3 Floodlights

Arlo Video Doorbell

Two Arlo Essential Spotlight Cams

Two Arlo Essential Cams

jguerdat
Guru Guru
Guru

What are your Internet speeds,both up and down, as well as the latency? Use speedtest.net to check.

 

Might also be worth rebooting the phone as well as the web client to test - https://my.arlo.com

Truth2121
Apprentice
Apprentice

Internet Speed - from my computer which is an ethernet cord

Download  - 923.60

Up - 932.23

Idle Latency - 4

Download Latency - 6

Upload Latency - 10

 

StephenB
Guru Guru
Guru

It sometimes can take a few seconds between the time you open the app to when all the current status is displayed on the the screen.  Is that what you mean?

 

Or are you talking about the time it takes to livestream the camera from when you request the livestream?

 

Or something else?

Truth2121
Apprentice
Apprentice

I am referring to the time it takes to live stream the camera from when you request the livestream.

ShayneS
Arlo Moderator
Arlo Moderator

How long Is this delay? there will be a normal delay with internet based cameras. 

Truth2121
Apprentice
Apprentice

They have gotten better.  I turned off the base station and turn it back on as someone suggested.