Arlo cameras stop recording always needs restart

[bm2019]

At least twice a week this system needs a restart because it stops recording. Cameras randomly go out of sync.. 

How do I stop this happening.. Troubleshoot guides are useless.

[StephenB]

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@bm2019 wrote:

At least twice a week this system needs a restart because it stops recording.

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Do you mean you have to restart the base station?  If so:

• what model base do you have?
• is the base itself going off-line or just some of the cameras?
• Is recording stopping on cameras that are still synced?  Or just the ones that are off-line?

[bm2019]

Standard Base Station.

Some of the cameras stop recording even though I can still view them live. But also sometimes they will go out of sync.

They are all on AC adapter, WiFi has no issues on other home devices. Even today Camera 1 stopped recording even though it was still synced...

[StephenB]

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@bm2019 wrote:
Standard Base Station.

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Well, there are several models, and all are "standard".

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@bm2019 wrote:

They are all on AC adapter, WiFi has no issues on other home devices. Even today Camera 1 stopped recording even though it was still synced...

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FWIW, the cameras don't use your home WiFi.  The base station creates a closed WiFi network that they use.

Have you tried making a manual recording of Camera 1 (or others that are synced but don't seem to be recording)?

[bm2019]

Ah the solution to cameras not recording as we paid for them to do is to open the app and manually start a recording when we see motion outside the house.

[StephenB]

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@bm2019 wrote:
Ah the solution to cameras not recording as we paid for them to do is to open the app and manually start a recording when we see motion outside the house.

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Sigh... No, that was just suggested as a troubleshooting step.  

[bm2019]

Yes it works when you record manually.

Fixed the camera by removing and resyncing it. Now the base station randomly goes offline and it needs a restart.

No wonder everyone sells these for cheap online...

[bm2019]

@StephenB Cameras stopped recording again, this time it showed them synced on the app but I couldn’t even get a live view. Had to restart base station again. 2nd time this week.

Getting ready to sell them since Arlo people are idiots who don’t even know what’s wrong.

[bm2019]

Cameras stopped recording again at a time we needed them.

Arlo system going in the trash, warning for anyone googling this thread.

Cameras will stop recording randomly until you restart the base station and this has happened to many people without a solution. I have no connection issues on any other device.

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support