Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Arlo cameras offline

Reply
Discussion stats
  • 1 Reply
  • ‎2018-10-18 01:20 AM
  • 515 Views
  • 0 Likes
  • 2 In Conversation
Jmax1976
Follower
Follower
‎2018-10-18 01:20 AM

Hi.
All 4 cameras suddenly offline and I can’t reconnect. Have turned off/on both modem and base station several times. Also took one camera close to the base station and open/closed battery bay and tried to resync. No luck. What to do?
BR Jacob

Labels:
0 Likes
Reply
Message 1 of 2
515
1 REPLY 1
JessicaP
Arlo Employee Retired
‎2018-10-18 02:24 PM

Hey @Jmax1976,

 

What LED lights are showing on your Base Station? Have your cameras close to the base station when trying to reconnect. You can read more here on how to troubleshoot when your cameras are offline: My Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Pro 2 Wire-Free camera is offline; how can I troubles...

0 Likes
Reply
Message 2 of 2
489
Related Labels
Discussion stats
  • 1 Reply
  • ‎2018-10-18 01:20 AM
  • 516 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.