Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo camera still offline

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  • ‎2017-05-22 10:42 PM
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Cosminantonie
Aspirant
Aspirant
‎2017-05-22 10:42 PM

Hello there,my arlo camera is still falling  offline after following battery or pairing solutions from the arlo forum,any other troubleshooting advise, many thanks! 

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jguerdat
Guru Guru
Guru
‎2017-05-23 06:19 AM

That may be due to the location.  Swap cameras around temporarily to see if the problem is the camera or the location.

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Cosminantonie
Aspirant
Aspirant
‎2017-05-23 06:47 AM
Will swap,many thanks,both cameras@ 3m away from receiver,battery@ 95%,no walls or obstructions!
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Cosminantonie
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Aspirant
‎2017-05-23 02:34 PM
Same as before,full reset started with no success, any other options??
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jguerdat
Guru Guru
Guru
‎2017-05-23 05:07 PM
Open a case with support using the Contact Support link at the bottom here.
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