Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo camera keeps going offline. Called 888 number and said I need to pay $100

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hanghar
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Follower

So my 2 wireless cameras keep going offline, however the other 2 are still working just fine. I've tried ALL the troubleshooting techniques and nothing works (they come back on and go off in about 5 minutes). So I call the 888 number and spoke with 2 people and told them the problems I was having and told them that I wanted to send them back for an exchange (as per their return policy original packing, receipt and under a year old). So they tell me I can do that as long as I pay $100 to re register my product (doesn't say anything about that in their return policy). So now I'm just using those 2 as a decoy outside.

Better than nothing.......

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jguerdat
Guru Guru
Guru

Stop. STOP! S-T-O-P!!! Googling for support! Use the one that's been posted here innumerable times by myself, not to mention others!

 

https://www.arlo.com/en-us/support/contact.aspx

 

Geez, Louise...