Arlo camera flashing blue; no sync

[Rixdona]

Camera flashing blue, tried to sync. No, tried to remove but cannot add, only flashing blue. Turned off and on base station, fresh batteries, all 3 other cameras are fine. 

[jguerdat]

It's not exactly clear what you've done so I'll be general. Remove the camera from Settings, My Devices if you haven't already done so. Press the base sync button only briefly - don't hold it for 2 seconds. Press the camera sync button. Does that work now?

[lpbat100621]

Mine is doing the same thing. I've tried everything and it will not sync.

[jguerdat]

Have you tried rebooting the base?

[lpbat100621]

Problem solved. I did a complete system reboot of my computer and the arlo base. The problem occurred after an microsoft update.

[Rixdona]

did the brief push of the base station sync not the 2 second hold, and the camera is flashing blue, i removed it from my devices, cannot add again. I rebooted base station, all 3 other cameras are fine. I left it alone last night, this morning i tried to sync with the brief push at base station, camera is continuing to flash blue even after the base green flashing is done. Does this help describe what i have tried so far? Thank you for your suggestions.

[jguerdat]

Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx