Arlo camera does not focus while zooming in

[richarddallaire]

Hi, 

Just installed new Arlo wireless cameras. How do we get the camera to focus while zooming in and out?  Additionally,  when I press the + in live, I can access the zoom function, but not the pan and tilt! Should I have three PAN TILT and Zoom functions?  Thanks

[TomMac · Accepted solution]

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These are fixed lens cameras... there is no user focus.  If you are zooming IN/OUT, it is only a digital zoom ( expanding current picture )

Also, there is NO Pan and Tilt... it is more of a expand and then move around the expanded picture

[richarddallaire]

For TomMac,

Thank you for your information. I am somewhat disappointed in this product! Given the price paid to purchase these two cameras, I would have appreciated focus and Pan and tilt in lieu of waterproof cameras.

Regards

[Rbroldan0507]

So any solutions yet to zoom problem...? It used to focus 8x, now only 2x...after their software update.

[JamesC]

Rbroldan0507,

Engineering is currently investigating this issue. I will provide an update when I have more information.

JamesC

[twyrembek]

Any updates as to why the ARLO Pro camera only zooms 2x and not to the 8x?

[JamesC]

twyrenbek,

This issue is only present with the iOS app. I do not currently have an ETA on a resolution but will post an update as soon as I have more information.

JamesC